How do I return an item?
Brinkhoff & Monoson, Inc.
Customers agree to abide by these terms and conditions upon placing any order. B&M Incorporated (Red Monkey Foods) accepts returns of unopened spices and seasonings packaged in spice jars, grinders, rub jars, and extract jars. If you need assistance during ordering, please call to insure you have ordered the correct product.
A return material authorization number will be required; any package arriving to our facility without prior return approval will be refused. Returns must meet the following criteria: Returns for unopened containers (which meet the above guideline) must be requested within 15 days of shipment date. Any requests after this time period will not be honored. Returns must arrive to us within 7 days of receiving an authorization number. A 15% re-stocking fee will be charged on all returned products.
Products must arrive in excellent condition. Refunds, less any charges, will be made upon receipt of merchandise which meets this standard. The customer assumes all return shipping fees (Customer assumes all shipping fees for exchanges). Returns should be shipped by a carrier with tracking information; USPS Priority Mail, UPS, or FedEx. The customer assumes all responsibility for the safe arrival of return packages. Red Monkey Foods suggests all returns be insured.